Process

How It Works

Building a premium van shouldn’t feel overwhelming. Our expert-guided process takes you from first conversation to delivery with clarity, confidence, and zero decision fatigue.

Build Planning Quiz

Step 01

Start with our 5-minute quiz. Tell us about your use case, timeline, budget, and must-haves. This helps us understand exactly what you need before our first conversation.

What you’ll answer:

How will you use the van?

(Weekend trips, extended travel, seasonal adventure)

What's your typical climate?

(Mountains, desert, coast, all of the above)

What's your timeline and budget range?

Any specific requirements?

(Shower, full kitchen, pet-friendly features)

Initial Consultation Call

Step 02

Once we review your quiz, we’ll schedule a call to dig deeper into your needs. This isn’t a sales pitch—it’s a working session.

Timeline

45-60 minutes

On this call, we’ll discuss:

Your specific use cases and priorities

Climate systems and power requirements

Layout options based on your actual workflow

Timeline, budget, and build slot availability

Next steps if we're a good fit

What happens next

If we're aligned, you'll receive a deposit invoice to reserve your build slot

Design & Engineering Phase

Step 03

This is where the magic happens. While you’re waiting for your build slot, we’re engineering your specific system.

Most builders skip this step. We spend weeks on it.

Timeline

4-8 weeks (depending on current build queue)

What we’re doing

Mapping electrical routing and load calculations

Designing climate systems for your specific use case

Calculating weight distribution for your gear and travel style

Selecting components that work together as a system

Creating detailed build specifications

Your involvement

Photo references for style preferences

Approval on major component selections

Final layout walkthrough before build starts

Build Phase

Step 04

Your van enters our shop. Every system is installed to ABYC marine standards, tested thoroughly, and documented.

Timeline

8-24 weeks (depending on complexity)

Updates

Weekly photo/video updates via text or email

What we’re doing

Full electrical system installation (marine-grade wiring, routing, securing)

Climate system integration (hydronic heat, AC, insulation)

Weight management throughout the build

Progressive client updates with photos/videos

Quality checkpoints

Daily build logs and documentation

Progressive testing of each system

Weight verification at multiple stages

200-point pre-delivery inspection

Pre-Delivery Quality Control

Step 05

Before you see your van, we put it through 200 inspection points. Every system gets tested in real-world conditions.

Our 200-point inspection includes

Full electrical system load testing

Climate system performance in extreme temps

Water system pressure and leak testing

All electrical circuits verified

Cabinet and fixture stress testing

Final weight verification

Road test for handling and noise

Documentation you’ll receive

Complete electrical schematic

40-page owner's manual

System specifications and maintenance guide

Warranty coverage details

Emergency troubleshooting procedures

Delivery & Orientation

Step 06

You’ll spend 2-3 hours with our team learning every system in your van. By the time you leave, you’ll know exactly how everything works.

What we cover:

Electrical system operation and monitoring

Climate control settings and optimization

Water system operation and maintenance

Troubleshooting common questions

Emergency procedures and support contacts

Warranty coverage walkthrough

What you’ll leave with:

Fully-fueled van ready for adventure

Complete documentation package

Nick's direct contact for support

Peace of mind from marine-grade engineering

Post-Delivery Support

Step 07

This is where most builders disappear. We’re just getting started.

Your 3-year / 36,000-mile warranty includes

Average response within 2 business days

Average 4-week resolution window

Personal service commitment: If we can't fix it remotely, a technician flies to you

Comprehensive troubleshooting support

Network of partner service providers nationwide

Beyond warranty

Ongoing technical support for the life of the van

Upgrade and modification consulting

Resale value guidance when you're ready for van #2

Priority build slots for return customers (20% of our clients)

Timeline Overview

Total Timeline: 4-8 months from deposit to delivery

1-3 days

Quiz to consultation

1-2 weeks

Consultation to deposit

4-8 weeks

Design phase

8-24 weeks

Build phase

1 week

Delivery prep

Why the Wait?

If a builder can start tomorrow, it means they’re not full. And if they’re not full, you have to ask why.

We intentionally limit builds to maintain quality. You’re not waiting in line—you’re getting custom engineering time that most builders skip entirely.

What Makes Our Process Different

Expert-Guided, Not Blank Canvas

You don't pick from infinite options. You describe your use case, and we engineer the optimal solution based on 36+ builds.

Engineering Phase Included

Most builders wing it during the build. We engineer your specific system before we touch a tool.

Marine Standards Throughout

Every wire, every component, every connection follows ABYC marine electrical standards.

Weight Verified, Not Guessed

We weigh your van at multiple stages and provide documentation. Your safety depends on it.

200-Point Inspection

We test everything before you see it. No surprises on delivery day.

Real Warranty Support

Personal service commitment backed by 8 years of proven reliability.

Frequently Asked Questions

Why can't you start my build sooner?

We appreciate the urgency—we know you’re excited. Here’s what you need to know: if a builder can start tomorrow, it means they’re not full. And if they’re not full, you have to ask why.

We intentionally limit our builds to maintain quality. We only take on projects where we can personally oversee the engineering—the electrical routing, the weight distribution, the moisture barriers.

The good news? We use that design time productively. While you’re waiting for your build slot, we’re engineering your specific system. You’re not waiting in line. You’re getting custom engineering time that most builders skip entirely.

As much or as little as you want. Some clients visit weekly and watch the progress. Others prefer weekly photo updates and trust the process.

What we need from you: approval on major component selections, final layout walkthrough, and photo references for style preferences. Everything else is on us.

Small changes (different cabinet hardware, outlet placement) are easy. Major changes (different floor plan, upgraded battery system) require re-engineering and may affect timeline.

This is why our design phase exists—to get the big decisions right before we start cutting metal.

Absolutely. You’re welcome to visit the shop during your build. We’re in Holderness, NH. Just schedule ahead so we can give you our full attention.

You call or text a technician directly. Fast response time. Maximum resolution time: 4 weeks.

If we can’t fix it remotely or find a qualified partner near you, a technician flies to you. (It’s only happened twice in 8 years and 36 vans.)

Ready to Start?

Take the Build Planning Quiz. It’s 5 minutes and helps us understand exactly what you need.

From there, we’ll schedule a call to walk through your specific use case and show you exactly how we’d engineer your ideal van.